Welcome to DealsRus! We value your trust and satisfaction. As you explore our Returns and Refunds policy, know that we’re committed to ensuring a smooth and pleasant shopping experience for you.
Customers have a 24-hour window from the time of purchase to return products they are unsatisfied with.
For a return to be accepted, items must be unused, unopened, and with packaging intact. Any deviation from this condition will render the product non-returnable.
DealsRus will bear the return shipping costs, provided the conditions in point 2 are met. If not, the customer will be responsible for the return shipping costs.
Refunds will be processed in the same manner as the original payment method, which is cash on delivery.
The duration for refunds depends on our delivery company. Once they collect the returned item, they will process the refund immediately.
Any product damaged due to negligence on the customer’s part will not be eligible for a return or refund.
Exchanges are allowed, but the item being exchanged for should be of a higher price. DealsRus will not refund any price difference.
Damaged or Incorrect Items
If a customer receives a damaged or incorrect item, they should contact us within 12 hours of delivery. Failure to do so will make the customer responsible for the item.
We only deliver within the UAE, so international returns are not applicable.
To initiate a return, customers should call us at 050 835 2363 with their order number within 24 hours of purchase. Our team will guide them through the process.